Happy Thanksgiving from we here at Kayley's Blog who are dreading going to work tomorrow on the biggest shopping day of the year, otherwise known as Black Friday for those of us who will be serving the masses. Help me out. Organize a coffee boycott or something.
Seriously. And after last saturday...
Wait! I never told you about last saturday! OMG. Ok, so I was working and we were super busy. All day I'd been spilling things on myself, such as steaming hot coffee. We'd had 200 orders (and btw, one order can mean like six drinks and lunches, not just one drink, contrary to popular belief), and there were only two of us working. Oh yes, it was a grand day. Anyway, it was getting towards the end of my shift and I was SO ready to go home and eat something, because we'd been so busy I hadn't had a chance to eat since breakfast, and it was around 4:00 in the afternoon. Low blood sugar + bitchy customer= abnormally rude Kayley!
This lady came in with her mother and she already looked semi-pissed off. She went up to the counter and I said the obligatory, "Hi, what can I get for you today?" with a smile. She's like "Yeah, ok, I need two cups of regular coffee." Just like that. No "hi" or even a smile. But I get that a lot, because lots of people are rude and they think since I'm a teenager they can do whatever they want to me and get away with it. Which is true, on most days. But not that day! That day I was a totally different person. Almost out of my mind.
Anyway, I looked over at our pot of Folger's we keep for the old guys and the cops that come in, because they like it. We had less than half a pot. Not enough for two large cups, so I thought I'd warn her beforehand so she'd at least be aware. So I told her we had enough for two small/medium cups, but we were almost out. She looked at her mother and they both started laughing in this really mean, condescending way. She turned back to me and kept laughing, just looking at me and laughing, like "you must be joking." For a really long time!
Confused, I just stared at her. Finally, she goes, "So let me get this straight. You don' t have
coffee at
Coffee Mecca?" She kept this rude smile on her face, like I was the most stupid person she'd ever encountered.
And finally, all the bad things that had happened that day and all the stress I'd felt caught up with me, and I snapped. Snapped like I'd never snapped before.
I gave her that Super Bitchy Teenage Glare, one that only a bratty teenage girl can give, and one I'd never before dared to give to a customer. And I said, in a slow and extremely rude tone, "Sorry, but this is a
specialty coffee shop. Most of our customers get lattes, or
at least americanos. We really don't get a lot of people that just want
Folger's." And I said Folger's in this totally disgusted way, like I couldn't believe anyone would ever ask for it. Even though we serve Folger's all the time!
So she narrowed her eyes and mumbled that she'd just get an ice water. I was like, "That'll be 25 cents, please!" And as I turned around to get her water, she was like, "So once you run out of coffee around here, you just don't make any more for the rest of the day?" Like I was some stupid, lazy girl. And I just went, "No. I could've made more. But that would've taken time." I almost added, "and effort," but that would've gone too far. And she's like, "Well. We would have waited." And she took her ice water and left.
I mean OMG! If she would have waited, why'd she make a big deal out of the fact that we were almost out? I was just informing her so that she'd know, thinking I was doing her a favor. Anyone with half a brain would've just been like, "OK, well, we'll take whatever you've got," or, "We can wait, if you can make more." And I would've been happy to do so! I swear. I've never before had an adult be so blatently rude to me for no reason whatsoever. It just shocked me. But at least I gave it right back to her. It would've been worth getting fired over, if she had the guts to call my boss. And she didn't . Ha.
Anyway, that's just one example of a customer in this lovely holiday season, when everyone is supposedly full of cheer and good will and all that crap. And the thing is, I totally love Christmas! I love shopping and giving gifts and doing the Christmas Basket project at school and everything. I just hope work doesn't ruin it for me.
But hey, we're getting ahead of ourselves here, aren't we? It's not Christmas. And it's not Black Friday. Yet. It's Thanksgiving, and we should be remembering what we're thankful for. I'm thankful for: My family, my friends (That's you, my faithful readers! Give yourselves hugs!), food, clothes, and makeup. Yes. Bask in the glory of my thankfullness, and pray for me tomorrow. Cuz it's gonna be hell.